Privacy Policy

1. Introduction

Casa do Governador is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

2. Data Controller

Casa do Governador
Quinta Alta da Queimada
7005-839 Évora, Portugal
Email: reservas@casagovernador.pt

3. Personal Data We Collect

We may collect and process the following personal data:

• Identification Data: name, email, phone number
• Booking Data: stay dates, room preferences, special requirements
• Payment Data: payment information necessary to process your booking
• Navigation Data: IP address, browser type, pages visited, time spent
• Communication Data: correspondence sent through our contact form or email

4. How We Use Your Data

We use your personal data to:

• Process and manage your bookings
• Communicate with you about your stay
• Respond to your questions and requests
• Improve our services and website
• Send promotional information (with your consent)
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security

5. Legal Basis for Processing

We process your data based on:

• Contract Performance: to process bookings and provide services
• Consent: for marketing and promotional communications
• Legitimate Interests: to improve services and prevent fraud
• Legal Obligation: to comply with legal and tax requirements

6. Data Sharing

We may share your data with:

• Service providers who help us operate our business (payment processing, booking systems)
• Legal authorities when required by law
• Marketing partners (only with your explicit consent)

We do not sell or rent your personal data to third parties.

7. International Transfers

Your data may be transferred and processed outside the European Economic Area (EEA). We ensure that these transfers are carried out in compliance with GDPR and that appropriate safeguards are in place.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Booking data is generally retained for 7 years for tax and accounting purposes.

9. Your Rights

Under GDPR, you have the right to:

• Access: request a copy of your personal data
• Rectification: correct incorrect or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: request restriction of processing your data
• Portability: receive your data in a structured format
• Object: object to the processing of your data
• Withdraw Consent: withdraw consent at any time

To exercise these rights, contact us at: reservas@casagovernador.pt

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, access controls, and staff training.

11. Cookies

Our website uses cookies. For more information on how we use cookies, please see our Cookie Policy.

12. Minors

Our services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete that information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page.

14. Contact and Complaints

If you have questions about this Privacy Policy or how we handle your data, contact us:

Email: reservas@casagovernador.pt
Phone: +351 266 734 729
Address: Quinta Alta da Queimada, 7005-839 Évora, Portugal

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe that the processing of your personal data violates GDPR.